Customer Satisfaction
At GlassWorks, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase.  We take great pride in the quality and craftsmanship of our products. Attention to detail in design, materials, and construction is always forefront. Every item in our collection is carefully inspected before leaving our warehouse. We encourage you to do the same upon receipt of your purchase. In the event that damage occurs in transit, or if you discover any defect in manufacture, please contact us at 847-446-0840 within 7 days. Upon return, your merchandise will be inspected. In certain circumstances, a usage or restocking fee may apply.

Please note: Custom and special orders are not returnable. Our shipments are carefully inspected before leaving our warehouse, but in the event you are not satisfied with your purchase simply follow the instructions below.

One-Year Product Guarantee
GlassWorks inc. guarantees our products, free from defects, for one year from the original purchase date. We want you to be completely satisfied with your purchase - if you're not, please contact us to return or exchange the item within 30 days of receipt of your purchase. Item must be returned in new, unused and resalable condition, and in its original packaging. A credit or refund will be issued upon our receipt of the item less any return shipping costs. A restocking charge may apply to specifically noted items. Custom orders can not be returned due to their uniqueness and personalization to your specific request.

Returns and Exchanges
you may return any item purchased on our Web site either by mail or in person at any GlassWorks store. Pending inspection, a refund or credit will be issued to you for the value of the item including taxes. Shipping fees are non-refundable.  To return an item by mail, follow the instructions on the packing slip enclosed in your order, insure the package, and mail it to:

GlassWorks Inc
1814 Pickwick
Glenview, IL  60025
attn: claims dept.

(847) 446-0840

Important: Shipping fees are non-refundable.